1. Information We Collect
We collect personal information necessary to coordinate care services for senior citizens. This includes:
- Sponsor / Child details: Name, email address, phone number, and billing location.
- Senior Citizen details: Name, residential address, telephone number, and emergency contacts.
- Medical information: Scanned prescriptions, diagnostic laboratory reports, scan files, and clinical appointment histories.
- Logistics details: Live GPS coordinates during coordinated hospital transits.
2. How We Protect Your Data
Eldra employs rigorous security standards to protect sensitive medical profiles. All health vault records are encrypted using AES-256 protocols during rest and transmitted over secure TLS channels. Access is restricted exclusively to authorized relationship managers and the immediate family members via secure tokens.
3. Sharing of Information
We share coordinates and name details with verified partners strictly on a need-to-know basis:
- Driver partners receive pick-up addresses and patient names.
- Hospital escort companions receive appointment timings and consulting doctor names.
- Accredited pharmacies and laboratories receive prescription sheets to facilitate orders and collections.
We do not sell, rent, or lease personal medical histories or location logs to marketing third parties under any circumstances.
4. Your Rights & Access Controls
Sponsors can request a complete archive of their parent's stored medical data, or request permanent deletion of coordinates and health vault details at any time by contacting our data protection desk at info@croptech.online.